FAQ

Why does Hiki exist?
To empower the Autistic community to foster friendships, love and community.

How does Hiki ensure the safety of its members?
The safety of our members is Hiki’s number one priority. All Hiki members sign a binding membership agreement that enforces adherence to our rules of respect, inclusion, and safety. Hiki administrators look for suspicious users or problematic behavior daily, and any member can report other users through the app. The user will be subject to Hiki community review by the moderation team, and appropriate actions will be taken, including muting, and temporary and permanent bans. If a violation of our community standards meets the qualifications for a permanent ban, actions are swiftly taken to ensure the safety of our remaining members. Please visit the safety page for more information.

How do I join Hiki?
Click here to join the Hiki community if you have an iPhone. Click here if you have an Android device.

Can anybody join Hiki?
Hiki is only for Autistic adults (18+).

How old do you have to be to join Hiki?
18+

Is Hiki LGBTQ friendly?
Of course :)

Is Hiki only for people looking to date?
Hiki is for everyone! Join Hiki if you are interested in finding love or if you want to make new friends!

Is Hiki available for Android?
Yes! You can download here.

Do I need a formal ASD diagnosis to join the community?
Nope. There are tremendous barriers to getting a formal diagnosis. We respect, honor and validate self-diagnosis at Hiki. You never have to prove who you are to us.

How can I delete my data?
Your data is automatically deleted when you delete your account. If you have any further questions please email help@hikiapp.com.

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What do the buttons mean?
The smiley face indicates you are interested in becoming friends, and the heart indicates you are interested in something potentially romantic. The “X” button means you are passing and do not wish to match/talk to the other user.

What happens if one person presses the smiley face and the other person presses the heart?
Don’t worry, you will still match! It will default to friendship.

How do I start a direct conversation with someone?
Both users have to “opt-in” to start a conversation. Once both users have said ‘yes” by pressing either the smiley face or heart on each other, the app will allow you to send them a direct message.

Where can I change my settings and match preferences?
If you click the person icon in the upper left hand corner of the app, you’ll be able to edit all of your settings and match preferences.

How do I report and block a user?
All throughout the app, you will find a “…” button next to everyone’s name and their comments. If you click that button anywhere in the app, you can report and block them for bad behavior and our team will review their profile.

I have more questions that haven’t been answered here!
No problem, we are here to help. Please email help@hikiapp.com and someone will respond within 24 hours.