FAQ
I’m new to Hiki. What does each button do?
The ‘Heart’ and ‘Smile’ buttons next to each section on someone’s profile allow you to express your interest and send a match request to that user. The ‘Heart’ indicates romantic interest, while the ‘Smile’ indicates an interest in friendship. The ‘X’ button acts as a skip or pass. If you ‘X’ a user, they will repopulate into your match queue again in a few days. If you hit ‘X’ by mistake, the ‘Rewind’ button allows you to go back and immediately revisit the previous profile. Hiki Premium users get unlimited rewinds as a perk of membership.
Is Hiki only for people looking to date?
No, Hiki is for everyone! Join Hiki if you want to make new friends, find love, or be part of a supportive community.
Where can I change my settings and match preferences?
Visit the ‘Profile’ tab at the bottom right of your screen. There, you’ll find Settings, where you can customize your experience within Hiki. To curate your Hiki matching experience, visit Match Preferences, where you can determine the age, distance, and gender of your potential matches. If you are interested in friendship only, you can indicate this from your Match Preferences.
What is a ‘Spark,’ and how do I use it?
A ‘Spark’ allows you to express a strong interest, whether romantic or platonic, in someone. Your ‘Spark’ will be attached to your outgoing match request to let them know you think they’re really special. Users who attach a Spark to their match requests are likelier to make a mutual match. ‘Sparks’ can be purchased and sent only with your initial match requests, and cannot be applied retroactively to ‘Likes’ that have already been sent. ‘Sparks’ are available as in-app purchases.
What is a ‘Boost,’ and how do I use it?
A ‘Boost’ will amplify your profile's reach for a specific period of time. Users who boost their profile will be shown first in the queue to those who meet their match criteria. ‘Boosts’ are available as in-app purchases.
How do I send a direct message to someone I’m interested in?
Hiki is a dual-party consent app. Private chatting is enabled once users have sent each other a ‘Like’ and matched. All users, free or Premium, can send one custom first message along with their ‘Like.’
How do I report and block a user?
The app will have a ‘…’ button next to a user’s name and comments. Tap that button anywhere in the app to open a menu with options to block and/or report a user, and our moderation and safety team will review their profile. You can also block or report another user from their Hiki profile by scrolling to the bottom, tapping the ‘Report user’ button, and choosing either block or report in the menu.
How does Hiki ensure the safety of its members?
The safety of our members is Hiki’s number one priority. The app uses ID verification to filter out scammers and underage users. Hiki Premium subscribers enhance trust in their profiles through ID verification and a verified profile badge. Free users will have ID verification on their profiles soon.
Our administrators look for suspicious users and problematic behavior daily, and any member can report other users through the app. The moderation team reviews all incoming reports, and if a user is found to have violated our community guidelines, membership agreement, or Terms of Service, appropriate actions will be taken, including muting and temporary and permanent bans. If a violation of our community standards meets the qualifications for a permanent ban, our moderators act swiftly to ensure the safety of our community.
When signing up to use the Hiki app, all Hiki members agree to our rules of respect, inclusion, and safety as stated in our community guidelines, membership agreement, and Terms of Service. Please visit the safety page for more information.
Why was Hiki founded?
Hiki was founded in 2019 to empower Neurodivergent adults to foster friendships, love, and community.
Is Hiki built by neurodivergent people?
Yes, all of Hiki’s team members are neurodivergent.
How do I join Hiki?
If you have an iPhone, click here to join the Hiki community. If you have an Android device, click here.
Who can join Hiki?
Hiki is for anyone who identifies as neurodivergent, including professionally diagnosed, self-identified, or those exploring a neurodivergent identity.
What do you mean when you say ‘neurodivergent’?
When someone is neurodivergent, their thoughts and behaviors don’t fit the usual expectations of how people's brains work in a neuronormative world. Neurodivergence is unique to each person, so no two neurodivergent people will have exactly the same experience. This means there isn't a single "right" way to be neurodivergent. Some people might relate to specific clinical labels or diagnoses, while others prefer to define themselves based on their traits and lived experiences. All types of neurodivergent people, however they identify, are welcome on Hiki. To see some examples of how broad neurodivergence can be, check out this list.
Do I need a formal diagnosis to join the community?
Nope. There are tremendous barriers to getting a formal diagnosis. At Hiki, we respect, honor, and validate self-diagnosis and identification. You will never have to prove to us that you belong on Hiki.
How old do you have to be to join Hiki?
18+
Is Hiki LGBTQIA2S+ friendly?
Yes, of course :)
I signed up for Hiki Premium and want to modify/cancel my subscription. How do I do that?
To modify or cancel your Hiki Premium subscription please follow these official guides from Apple or Google depending on your device:
To request a cancellation from the App Store (iOS devices), click here.
To request a cancellation from the Play Store (Android devices), click here.
How can I delete my account and my data?
You can delete your account yourself by doing the following:
Go to the Profile tab
Click ‘Settings’
Scroll to the bottom of the screen
Click ‘Delete Account’ and follow the prompts.
When you delete your account, your data is automatically deleted.
If I delete my account, will my Hiki Premium subscription also be canceled?
No. If you’re a Hiki Premium subscriber, you must cancel your subscription from the App Store or Play Store in addition to deleting your account. Please visit the App Store/Play Store to cancel your subscription. If you have any further questions, please email help@hikiapp.com.
Does Hiki sell my data?
No, Hiki has never and will never sell your data. Our Hiki Premium users and in-app purchases fund our app.
Is Hiki hiring?
We announce job openings in the Hiki app and on our social media pages. Be sure to follow us on Instagram and TikTok!
I have more questions that haven’t been answered here.
No problem! We are here to help. Please tap the Hiki logo in the app to send us a support ticket, or email the team at help@hikiapp.com; our team typically responds within 1-3 business days.